What you agree to, and what we owe you.

In effect 21 August 2026

This is the agreement between you and FollowerCRM. It is short on purpose. It says what the service does, what you may and may not do with it, what happens to your Instagram account through it, and how either of us can walk away.

The short version

You need your own Instagram Business or Creator account. Your content stays yours.
Replies you write go out under your name. You are responsible for what they say.
It is free today. We will tell you before that changes.
Either of us can end this at any time, and your data leaves with you.

What the service is

A queue and a filing cabinet. Nothing here writes on your behalf.

FollowerCRM reads the comments on your own Instagram posts, puts the unanswered ones in a queue oldest first, and shows them to you one at a time with the post they sit on and a file on whoever wrote them. When you write a reply, we post it to Instagram as you. Everyone who comments becomes a contact record that fills itself in from the conversation.

The app frames and speeds your reply. It does not write it, suggest it, or send anything you did not type. Every word that goes out under your handle is a word you wrote.

Your account

Who may sign up: Anyone 13 or over who can form a binding agreement. If you are signing up for a company, you are telling us you have the authority to bind it.
Keeping it safe: Your password is yours to protect — we store only a hash and cannot recover it. Anything done through your session counts as done by you. Tell us promptly if you think someone else is in there.
Workspaces and members: A workspace is owned by whoever created it. Owners and admins can invite people, change roles and remove members, and anyone you invite can read the comments, contacts and notes in that workspace. Invite accordingly. A workspace always has at least one owner.
One person, one voice: Members reply as the connected Instagram account, not as themselves. If that matters to you, it is a reason to be careful about who you add.

Connecting Instagram

The product only works against an Instagram Business or Creator account that you control. Connecting it grants us the instagram_business_basic and instagram_business_manage_comments permissions and nothing else. We sync roughly every fifteen minutes and refresh the access token before it expires.

Your use of Instagram remains governed by Meta's own terms. If Meta suspends your account, changes the API, revokes a permission or withdraws our access, the corresponding part of this service stops working and there is nothing we can do about it from our side. You can revoke our access whenever you like — the disconnect button in the app, or Instagram's Settings → Website permissions → Apps and websites.

FollowerCRM is not affiliated with, endorsed by or sponsored by Meta or Instagram.

What stays yours

Your posts, your comments, your replies, your contacts, your notes and your tags are yours. We claim no ownership of any of it and we do not sell it, advertise against it, or train models on it. The privacy policy is the binding statement of what we hold and why.

We need a narrow permission to run the product for you: to store your content, display it back to you and your workspace members, and transmit your replies to Instagram at your instruction. That permission exists to operate the service and ends when you delete the data.

The app itself — its code, design and name — stays ours.

What you may not do

The short rule: use it on accounts you control, to talk to people who chose to talk to you.

Accounts: Connect an Instagram account you do not own or have permission to manage.
People: Use it to harass, threaten, defame or abuse anyone, or to send unsolicited bulk messages.
Contact data: Scrape, resell or redistribute the records of people who commented, or use them for anything other than talking to those people as the creator they commented on.
Meta's rules: Break Meta's Platform Terms or Developer Policies through us, or use the app to evade a restriction Instagram has placed on you.
The service: Probe, overload or reverse engineer it, or try to reach another workspace's data. Resell or white-label it without our written agreement.

Contacts in your CRM are real people who commented in public. Handling their records lawfully — including under GDPR or CCPA where those apply to you — is your responsibility as the controller of those records.

What it costs

Nothing today. FollowerCRM is provided free of charge, and there is no billing in the product at all.

If that changes, we will tell account owners in advance and you will have the choice to accept the charge or stop using the service and take your data with you. We will not start charging for something you are already using without asking you first.

Availability and change

There is no uptime guarantee. The service can go down, a sync can fail, and a reply can fail to post — most often because Instagram rejected it or the comment was deleted before we got there. When a reply fails to deliver, the app records that rather than pretending it went out.

We may change, add or remove features. If we remove something you depend on, or make a change that materially reduces what the service does, we will give account owners notice before it takes effect.

Ending the agreement

Either of us can stop. There is no term, no minimum and no exit fee.

You leave

Stop using it, or ask us to delete your workspace or account. The deletion routes are set out in the privacy policy's deletion section, and they are the same routes Meta requires us to publish.
We stop

We can suspend or close an account that breaks section 05, that puts our Meta app or other users at risk, or that we are legally required to act on. Except where the breach is serious or ongoing, we will tell you why and give you a chance to put it right.
The service ends

If we ever shut FollowerCRM down, we will give account owners reasonable notice and a way to export what they hold before anything is deleted.

Sections 04, 09 and 10 survive the end of this agreement. Everything else stops when your access does.

Warranties and liability

The service is provided as it is, without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement. We do not promise the service will be uninterrupted, error-free, or that every comment will be synced or every reply delivered.

To the fullest extent the law allows, neither of us is liable to the other for indirect, incidental, special or consequential damages, or for lost profits, lost revenue, lost followers or lost business opportunity, however caused. Our total liability arising out of or relating to the service is limited to the greater of the amount you paid us in the twelve months before the claim — which, while the service is free, is nothing — or one hundred US dollars.

Some jurisdictions do not allow these exclusions, and where that is so, the above applies only as far as it legally can. Nothing here excludes liability for fraud, or for anything else that cannot lawfully be excluded.

Law, changes and contact

This agreement is governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules. Disputes go to the state and federal courts sitting in Delaware, and both of us consent to their jurisdiction. If you are a consumer somewhere whose law gives you the right to sue locally, this clause does not take that right away.

When these terms change, the date at the top changes with them. If a change materially affects your rights or what you owe us, we will tell account owners before it takes effect rather than quietly reposting the page. Using the service after a change means you accept it.

This is the whole agreement between us about the service, together with the privacy policy. If a court strikes out part of it, the rest stands. Not enforcing something once does not mean we have given it up.

FollowerCRM is run by Leo Majowka. Questions about these terms go to:

leo.majowka@gmail.com